Cancellations and changes
If you'd like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don't pack and ship the order.
Always type 'CANCELLATION' or 'ORDER CHANGE' along with your order number in the subject field on the email and we will look into the matter.
If an order is cancelled after it has been sent out we reserve the right to charge a restocking fee of 10 EURO.
Multiple item order
We reserve our rights to cancel any orders that are done in multiple quantities on the same item, especially on limited items.
If you are uncertain, then please email customer service email@example.com.
We reserve our right to cancel or adjust any order with price errors.
Please direct ALL inquiries regarding returns to: firstname.lastname@example.org.
Please state your order number in the subject.
The easiest way to communicate with us is by email:
Our ambition is to answer your enquiry within 48 hours during weekdays.